FAQ
Common questions
How do I scan a pet food product?
Tap the scan icon in the center of the tab bar. Point your camera at the barcode on any pet food package and CleanBowl will look it up instantly. If the barcode isn't recognized, you can also search by product name using the search tab.
What does the safety rating mean?
CleanBowl analyzes ingredients against a curated database of known harmful additives, fillers, and low-quality components. The rating reflects ingredient quality — it is not a veterinary or medical recommendation. Always consult your vet for specific dietary guidance.
How do I manage or cancel my subscription?
CleanBowl subscriptions are managed entirely through Apple. To cancel, open Settings → Apple ID → Subscriptions on your iPhone, find CleanBowl, and tap Cancel Subscription. You'll retain access until the end of your current billing period.
I subscribed but don't have access — what do I do?
Pull down to refresh on the home screen, or sign out and back in. If the issue persists, go to the subscription screen inside the app and tap Restore Purchases. Still stuck? Email us and we'll sort it out right away.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the CleanBowl charge, and request a refund. Apple typically processes these within a few business days.
How do I delete my account and data?
Open CleanBowl, go to Settings → Delete Account. This will permanently remove your account and all associated data from our servers. This action cannot be undone. Remember to cancel your subscription separately through Apple before deleting your account.
What data does CleanBowl collect?
CleanBowl collects only what's necessary to provide the service — your account credentials and scan history. We never sell your data. For full details, see our Privacy Policy.
A product isn't in the database — can I request it?
Absolutely. Email us at jacknemdigital@gmail.com with the product name and barcode number and we'll add it to our next update.
Tips
Getting the best results
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Good lighting helps
Scan barcodes in a well-lit area for faster, more accurate reads.
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Save your favorites
Heart any product to save it for quick access next time you shop.
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Search by name
Can't scan? Type the brand or product name in the search tab.
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Restore purchases
Switching devices? Use Restore Purchases on the subscription screen.
Contact
Still need help?
Email us directly
We're a small team and read every message. Expect a reply within 24 hours on business days.
jacknemdigital@gmail.com